Human Performance Technology, a systematic approach to improving productivity and competence, uses a set of methods and procedures -- and a strategy for solving problems -- for realizing opportunities related to the performance of people. More specific, it is a process of selection, analysis, design, development, implementation, and evaluation of programs to most cost-effectively influence human behavior and accomplishment. It is a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection, and can be applied to individuals, small groups, and large organizations.
Human performance technology is a set of methods and procedures, and a strategy for solving problems, for realizing opportunities related to the performance of people. It can be applied to individuals, small groups, and large organizations. It is, in reality, a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection.
HPT uses a wide range of interventions that are drawn from many other disciplines including, behavioral psychology, instructional systems design, organizational development, and human resources management. As such, it stresses a rigorous analysis of present and desired levels of performance, identifies the causes for the performance gap, offers a wide range of interventions with which to improve performance, guides the change management process, and evaluates the results. Taken one word at a time, a description of this performance improvement strategy emerges.
Human: the individuals and groups that make up our organizations
Performance: activities and measurable outcomes
Technology: a systematic and systemic approach to solving practical problems
The 10 Standards are based on ISPI's four principles, following a systematic process, and agreeing to a Code of Ethics. They are summarized below:
- Focus on outcome and results.
- Take a systems view.
- Add value.
- Work in partnership with clients and stakeholders.
- Determine the need or opportunity.
- Determine the cause and the performance requirements.
- Design the solution including implementation and evaluation.
- Develop the solution and test its feasibility.
- Implement the solution.
- Measure the results and impact.
To learn more, click here, to view ISPI International's complete Standards.