ISPI Central Florida Chapter


Upcoming events

    • 18 Sep 2014
    • 6:00 PM - 8:30 PM
    • JetBlue University, 8265 Hangar Blvd, Orlando, Florida 32827

    International Society for Performance Improvement

    Central Florida Chapter

    This Central Florida Chapter Program is preapproved by the International Society for Performance Improvement for 2 CPT recertification points.

    Speaker: Dr. Jack Phillips - Chairman, ROI Institute
    Topic: Measuring ROI in Learning and Performance Improvement: Debunking the Myths
    6:00 PM to 6:20 PM Networking and Snacks
    6:20 PM to 6:30 PM Chapter Announcements
    6:30 PM to 8:00 PM Presentation


    This evening session will unlock the mysteries of ROI (Return On Investment) and show how the process is being applied to all types of learning and development, and performance improvement initiatives. The session will identify trends and best practices, the executive expectations, and the success factors of implementing ROI. After attending this session, participants will be able to:

    • Explain the drivers for ROI use
    • Describe the five levels of Evaluation
    • Identify the ROI myths
    • Describe the 10 steps to ROI
    • List the payoffs for ROI use

    Speaker Bio:

    As a world-renowned expert on accountability, measurement, and evaluation, Dr. Jack J. Phillips provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than 50 books, Phillips conducts workshops and makes conference presentations throughout the world.

    His expertise in measurement and evaluation is based on more than 27 years of corporate experience in the aerospace, textile, metals, construction materials, and banking industries. Phillips has served as training and development manager at two Fortune 500 firms, as senior human resource officer at two firms, as president of a regional bank, and as management professor at a major state university.

    This background led Phillips to develop the ROI methodology a revolutionary process that provides bottom-line figures and accountability for all types of learning, performance improvement, human resource, technology, and public policy programs.

    Phillips regularly consults with clients in manufacturing, service, and government organizations in 44 countries in North and South America, Europe, Africa, Australia, and Asia.

    Books most recently authored by Phillips include Show Me the Money (Berrett-Koehler, 2007); The Value of Learning (Pfeiffer, 2007); How to Build a Successful Consulting Practice (McGraw-Hill, 2006); Investing in Your Company’s Human Capital: Strategies to Avoid Spending Too Much or Too Little (Amacom, 2005); Proving the Value of HR: How and Why to Measure ROI (SHRM, 2005); The Leadership Scorecard (Elsevier Butterworth-Heinemann, 2004); Managing Employee Retention (Elsevier Butterworth-Heinemann, 2003); Return on Investment in Training and Performance Improvement Programs, 2nd ed. (Elsevier Butterworth-Heinemann, 2003); The Project Management Scorecard, (Elsevier Butterworth-Heinemann, 2002); How to Measure Training Results (McGraw-Hill, 2002); The Human Resources Scorecard: Measuring the Return on Investment (Elsevier Butterworth-Heinemann, 2001); The Consultant’s Scorecard (McGraw-Hill, 2000); and Performance Analysis and Consulting (ASTD, 2000). Phillips served as series editor for ASTD’s In Action casebook series, an ambitious publishing project featuring 30 titles. He currently serves as series editor for Elsevier Butterworth-Heinemann’s Improving Human Performance series, and for Pfeiffer’s new series on Measurement and Evaluation.

    Phillips has received several awards for his books and work. On three occasions, Meeting News named him one of the 25 Most Powerful People in the Meetings and Events Industry, based on his work on ROI. The Society for Human Resource Management presented him an award for one of his books and honored a Phillips ROI study with its highest award for creativity. The American Society for Training and Development gave him its highest award, Distinguished Contribution to Workplace Learning and Development for his work on ROI. His work has been featured in the Wall Street Journal, BusinessWeek, and Fortune magazine. He has been interviewed by several television programs, including CNN. Phillips serves as President of the International Society for Performance Improvement.

    Phillips has undergraduate degrees in electrical engineering, physics, and mathematics; a master’s degree in Decision Sciences from Georgia State University; and a Ph.D. in Human Resource Management from the University of Alabama.

    Jack Phillips has served on the boards of several private businesses - including two NASDAQ companies - several nonprofits and associations, including the American Society for Training and Development.

    Directions: Click here for Google directions from your location.                

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    • 19 Sep 2014
    • 8:00 AM - 5:00 PM
    • JetBlue University, 8265 Hangar Blvd., Orlando, FL 32827

    Topic: One Day Workshop - The Bottom-line on ROI: How to Measure the ROI of Learning & Development, Performance Improvement, and Human Resources

    Start Time: 8:00 a.m.

    End Time: 5:00 p.m.


    Workshop Overview:

    This one-day workshop introduces the concept of ROI, the fastest growing metric for evaluating learning and performance improvement. Participants are exposed to the ROI Methodology, which includes developing objectives, collecting data, isolating the effects of the program, converting data to monetary values, tabulating appropriate program costs, and calculating the ROI. Participants quickly see the advantage of using ROI as six types of data are collected and analyzed. This workshop takes the mystery out of the use of ROI.


    Workshop Learning Objectives:

    After completing this workshop, participants should be able to:

    • Identify the drivers for ROI
    • Make the business case for ROI
    • Develop program objectives at multiple levels
    • Explain how business alignment is achieved
    • Explain to clients how ROI works
    • Identify 7 of the 12 guiding principles
    • Describe the 10 steps in the ROI Methodology
    • Align programs to business needs
    • Show contributions of selected programs
    • Justify/defend budgets
    • Improve support for programs
    • Enhance design and implementation processes
    • Identify inefficient programs that need to be redesigned or eliminated
    • Identify successful programs that can be implemented in other areas

    JetBlue University is located at 8265 Hangar Blvd., Orlando, FL 32827. JetBlue U is situated on the NE area of the Orlando Int'l. Airport property. Take 528 to Goldenrod Rd. and go South. Take the first right, on to Cargo Rd. Take the next immediate right, on to Hangar Blvd. Take the second entrance on the right, to enter the JetBlue U facility. At the gate, buzz the receptionist and let them know you're here for the ISPI event. They will raise the gate and you can proceed through. Turn to the left and park anywhere there is an open spot.

    Click here for Google directions from your location.

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